If you are not satisfied with the product or have changed your mind about your purchase, you may request an exchange or return within 7 days from the date of receipt at your address.
Conditions for an Exchange
If you wish to exchange a product, it must be in perfect condition, with no signs of use, meaning it should be in the same condition as when you received it. Additionally, the item must be in its original packaging.
How to Request an Exchange
Send an email to [email protected] with the subject EXCHANGE, providing your full name, order number, and reason for the exchange. You will receive our response with the necessary instructions to complete the exchange.
Conditions for a Return Due to Buyer’s Remorse
If you regret your purchase, you may also return your order within 7 days from the date of receipt at your address.
How to Request a Return Due to Buyer’s Remorse
Send an email to [email protected] with the subject RETURN, providing your full name and order number. You will receive a refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
Products with Manufacturing Defects
According to Brazilian consumer protection laws, if an item has a manufacturing defect, you have the right to request a return within 30 days from the date of receipt at your address.
How to Request a Return for Defective Products
Send an email to [email protected] with the subject DEFECT, providing your full name, order number, and details about the manufacturing defect (including a description with photos or videos). We will review your case within 30 days from the date we receive the returned products. The refund will be processed using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
How to Return Products
As established by Consumer Rights, the return shipping costs for remorse-based returns or defective products will be covered by our store through a reverse logistics process.
You will receive a return authorization code via email after submitting your exchange or return request. You must then ship the product at a Correios (Brazilian postal service) agency. Please note that we do not cover packaging costs, so we recommend using the original packaging (if not damaged) or a suitable box that protects the items during transport.
Contact Us
If you have any questions about our exchange and return policy, please contact us at [email protected].
Brasil
Estados Unidos